AT&T

Trusted Reviews

★★★☆☆
3 5 1
Ok I have been a dedicated ATT used for over 15 years, but recently their service at my summer home is horrible, totally non existant. I also currently have a problem with them because I bought a Sierra elevate data hot spot while on vacation in Ft Lauderdale 2 years ago. Once I got home it did not work. In Novemeber 2013 I called and cancelled it, willing to pay the termination fee. The operator did not terminate it, she switched it to voice calls and gave me credit, telling me it would end in March, 2014. She also terminated my paper bills so I ended up not getting notices. I therefore did not see any bills until I found out by fluke Last Sunday that I was being billed for a voice contract I never ordered... BUYER BEWARE... I used to swear by ATT but given the fact they cannot provide service in my summer condo, and how they insist on charging me for a bill I thought terminated last year, I cannot stay with them. I do not recommend them, but if you are considering them make sure the thing you are paying for works and if not get rid of it ASAP....

★★☆☆☆
2 5 1
AT&T Inc. is an American multinational telecommunications corporation, headquartered at Whitacre Tower in downtown Dallas, Texas.This company has to provide the information about the companies.I've had At&t for many years. I'm still on their unlimited data plan. I moved and it's now been almost 4 months and still no service.

★★☆☆☆
2 5 1
Recommended for all to use. Especially for travelers from outside the United States of America this Sim Card without a contract is easy...

★★★☆☆
3 5 1
We have been Bell subscribers since the days when it was the only telephone company in the USA. It worked well, and the service was reliable. Then, Reagan came along with his trust-busting policy, and broke Ma Bell into regional pieces. These pieces eventually grew right back together into what we now know as AT&T, which meant the advent of wiretapping and spying on customers. A landline used to mean you had a phone that would work when all the electricity went out, and you could call somebody for help. Now, we are hearing more and more that landlines are being dismantled in favor of fiber-optic systems. AT&T has been trying for a few years to get us to dump our landline for U-Verse. We have refused because U-Verse doesn't stay on during storms and blackouts. Over the last 25 years, AT&T has double-billed us, charged us for calls we didn't make, and left us on hold for hours any time we called customer service. They have never refunded the money they stole from us. Despite all that, we kept the landline. But this week may be the last, not because we don't want a landline, but because AT&T may have screwed us for the last time. On May 11, 2015, our telephone was tapped, and we cannot make or receive calls. We know the number and location of the people who did it. We told AT&T this information. They ran our line and assured us this could never happen. But we still do not have service, and it's been more than two days. We have to use precious cell phone minutes to make business calls. (Thank God for Sprint.) Today, AT&T left an automated message saying our line is clear, but it isn't. When I tried to call them to let them know the line was dead, they put me through to an automated service--no live human voice, no "five-star" representatives. LYING A$$HOLES. AT&T doesn't give a damn that somebody hacked into our phone line. All they want to do is sell us a U-Verse bundle. Are these people crazy? Do they really think that after we've spent thousands of dollars and had our phone hacked, we would spend a single penny on ANY service they have to offer? The answer is NOOOOOO!!! STAY AWAY from AT&T. Send them the message that talking on tin cans connected to a string would be a better way of communication than paying premium prices for this crappy company. Sprint is offering us a good deal that isn't as reliable as a landline, but costs much less, has better customer service, and works far better than the mess that Reagan created. If we don't get satisfaction from AT&T after this criminal activity, we will dump the old telephone company forever, waving a lawsuit at them as we go. Tip for consumers: When they finally destroy the landlines, forget AT&T and go for the cheapest value possible in any other company. It couldn't be worse, and you'll save a LOT of money in the long run.

★★★☆☆
3 5 1
AT&T customer service nightmare. I have been trying for the last week and 1/2 to unlock our phones so we can move to another carrier. After being given incorrect information by multiple representatives and basically hung up on, I think I am seeing the light at the end of the tunnel. My first call to AT&T was 3 days after I submitted the request to unlock my 4 phones. I spent about an hours on the phone with the first representative who disconnected my wife phone service while we were taking. I explained to her that we wanted the phones unlocked first and will disconnect service once we have the service up and going with the new carrier. She reconnected my wife's phone service after an hour and she assured me that the phones will be unlocked and she just needed to transfer me to another department to do that. I was put on hold for over 20 minutes and finally hung up and tried to call back. When I called back, everything was closed. I called back the next day and spoke with another representative and he told me he would escalate the case and send another request in to unlock the phone and we should received emails letting us know regarding the disconnection. I received several emails but the emails instructed us to log into AT&T website and resubmit the unlocked request which we did. Waited again until the next day and called AT&T again. Spoke with another representative and told her I had spoken to a representative the day before and the representative told me that he submitted our unlock request but I have not received additional information about unlocking our phones. At that point, she told me that the reason we were not able to unlock the phone was because of our contract. There is a fee to disconnect. I paid the disconnection fee and was told I had to go online again to submit the unlock request. Again, I followed the instructions to submit the request. After a few hours, I received a notification that we had submitted too many unlock request. Again, I called customer service and spoke to another representative. She assured me that she will take care of the issues and submit the unlock request on our behalf and it takes up to 72 hours but we should received some type of confirmation before that. I waited but got nothing. With my frustration mounting, I called today and asked to speak to a supervisor. The supervisor sent another escalated ticket to hopefully resolved the issues. I received 3 emails from AT&T saying that 2 out of the 3 remaining phones will be unlocked within the next 24 hours. The 3rd phones had issues because the information provided is incorrect. I am now on the phone again for about 35 minutes now trying to get AT&T to resolve this issue. I guess that AT&T have many customers and therefore have many employees working for AT&T. That's a good thing that they are employing so many people. My issue is that no one was able to take charge and take care of my issues after I have called in a 2nd, 3rd, or 4th time. In this day and age of technology, sending an issues ticket to someone else to resolve an issues is the norm but I think that is a big problem. There is no follow-up with the customers to make sure that the problems have been solved. It should not take over a week to have my phones unlocked. It should take but minutes if the right information is provided to the customers

★☆☆☆☆
1 5 1
In my opinion, this company is engaging in unethical and criminal business practices. Sadly, they operate with impunity. Avoid ATT Mobile Hotspot if you decide to trust this reprehensible company!! Forewarned is forearmed! I am a savvy mobile customer, and did not know when I signed up for mobile hotspot that roaming charges were possible even when data roaming is turned off. Was pissed as all hell to be told that in order to avoid these charges in the future, I must leave the device at home!! eg. don't travel to the Gulf coast as off shore towers could pick up your signal, etc.

★☆☆☆☆
1 5 1
Just went to AT&T from Verizon. Should have not switch provider!! For the last month, I don't have no signal in my house and dropped calls. I called AT&T 7+ times and had dropped calls talking with them. They said it was a tower problem and they will fix it and I have the same problem; customer service reps are clueless. I pay $170 a month for ** service. I can buy a signal booster for $75. Hell no. Need to pay more money to get better service. I think not. They can take their phones back and stick it... Stay away.

★★☆☆☆
2 5 1
When we signed up with AT&T we were told we needed a deposit of 449.00 in order to get service. We paid it. We've had service now for months. Due to amount we were spending we shopped around for better offers. Found better deal - called to cancel. Asked AT&T to apply our deposit towards Bill. I was told it wasn't a deposit - it was a 1 time non-refundable fee. Now I'm out service and disgusted they would even do this.

★☆☆☆☆
1 5 1
I have had At&t for over a year now... unfortunately. They have messed up my bill every month. They will go behind your back and give you the most expensive services. The services would mess up all the time. I would have to call At&t Support every month or have someone out to fix it. If you look at the equipment wrong it'll break. The people who work there do not take notes or perform their job properly. You have to constantly repeat all the problems you've ever had with At&t when you call because they won't take notes. This is a shady scamming company and I would NEVER refer them to someone else.

★★☆☆☆
2 5 1
Customer since 1996 therefore 19 years and they have still major issues. Coverage not well cared and customer services ... well, sometimes is good and.. sometimes it sucks. Perhaps time to switch to a different and try a competitor as my wife as Verizion and she is happy with it.

★★☆☆☆
2 5 1
Good products but could do better on the customer service.

★☆☆☆☆
1 5 1
After 30 years, I've decided not to put up with AT&T service another day....except that they made the transfer of my number next to impossible and I'm having to pay them 3-4 additional days to make this happen. At the moment I'm on my second hour of hold today to make this happen. I keep hearing that JB Powers rates them the best in customer service and satisfaction. That is a bold lie. We know that cannot be truth. AT&T just got too big for their britches. They spend millions on getting new customers and do nothing to maintain existing customers. Their people are poorly trained and things that could go easily are a fiasco. They have creating a whole new meaning for "Hold Please".

★★☆☆☆
2 5 1
Randall Stephenson, AT&T CEO - I have been calling AT&T since November 25th regarding a cable & telephone line that is down on the left side of the house barely touching the lawn. I consider this a hazardous as well as an emergency situation! I have been connecting to your Phillippines outsourced center who wasted not only 45 minutes of my time on that day but again today for another 20 minutes by not transferring me to someone in the US despite my four requests in this one conversation. I had to actually do research to find a telephone number to connect with a local office, which by the way is a big waste of my time. I understand you are thrilled that you are saving so much money by outsourcing all our jobs to the Phillippines for $333 USD per month, (I pay for 3 months of her salary hmm) but if you cannot find a way to provide a US repair number on my bill in the future as well as to have someone repair the cable line on the left side of the house and the cable line on the right side of the house by the end of business today, then I will be forced to quit AT&T which in my eyes today is no longer an American Corporation but a third world corporation.

★★☆☆☆
2 5 1
AT&T should be ashamed!! I've had such a bad experience the last 2 weeks!! Ordered a new phone.. it was damaged and needed to be returned. I had to order another one and pay twice and wait for a refund... I never revived any return shipping label with my replacement phone! I've called 4 times and each time it's a surprise to them that I'm calling!!!!!!!! Each time AT&T says" I'm going to look into this and I'll call you back" BS! I've never once did get a call back to fix my problem! AT&T got my money twice and now they would take fix there end!!!!! I'll be filing a BBQ complaint and checking with a lawyer on this scam! It's sad that I have to jump thru hoops and make complaints to get what's right!! Shame on AT&T for you non customer service! Instead of paying for one phone it looks like I paid for two!!!!!!!!!!!!! Merry Christmas I've been cheated.

★☆☆☆☆
1 5 1
I am very disappointed in AT&T. I developed a BRAIN TUMOR, and had to cancel my service because the WHO has just confirmed that CELL PHONES CAUSE BRAIN TUMORS. I explained to AT&T why I was cancelling, and they say I am still required to pay the cancellation fee. AT&T IS SELLING A PRODUCT THAT CAUSES BRAIN TUMORS AND EXPECTING ME TO PAY TO CANCEL IT.

★☆☆☆☆
1 5 1
No integrity, false promises, lots of employees that have no clue - how a dinosaur like AT&T got resurrected after the breakup into the baby bells is a mystery to me and a testimony to the corrupt ways of large business governance. IN my case, they sold me a wireless phone promising that it could be unlocked after 90 days and wasted countless hours of mine to then deny my claim. Do yourself a favor and avoid this monster company on all levels, home phone service, internet or cell.

★☆☆☆☆
1 5 1
We were given "free" iPads when purchasing new phones. We are now being charged $50 month and not allowed to return the iPads. The employee is no longer with the company and the manager says it is not possible. I would expect that there are a few other customers who have had the same problem.

★☆☆☆☆
1 5 1
AT&T offers insurance on their devices. Watch out if you are in the installment plan. There is a deductible that is prorated and in my case it was cheaper to pay the fee to replace the device and upgrade than use the insurance. The insurance plan is a total rip-off -- $90 for nothing. Thanks AT&T.

★☆☆☆☆
1 5 1
I was made aware of my early termination fee and paid it in full along with the final bill and despite this, was denied access to unlock my phone six different times through their website. I even had one of their customer service agents "file an issue" on my behalf who promised resolution within 24 hours. That was 3 days ago. I have been without cell service now for 5 days and was told today that it could take an additional two days for the unlock request to go through! AT&T stands for Annoying, Tedious & Time consuming and does not deserve a single customer it has. Don't give them your business, you will regret it.

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Recent Reviews

★★☆☆☆
2 5 1
AT&T Inc. is an American multinational telecommunications corporation, headquartered at Whitacre Tower in downtown Dallas, Texas.This company has to provide the information about the companies.I've had At&t for many years. I'm still on their unlimited data plan. I moved and it's now been almost 4 months and still no service.

★★☆☆☆
2 5 1
When we signed up with AT&T we were told we needed a deposit of 449.00 in order to get service. We paid it. We've had service now for months. Due to amount we were spending we shopped around for better offers. Found better deal - called to cancel. Asked AT&T to apply our deposit towards Bill. I was told it wasn't a deposit - it was a 1 time non-refundable fee. Now I'm out service and disgusted they would even do this.

★☆☆☆☆
1 5 1
I have had At&t for over a year now... unfortunately. They have messed up my bill every month. They will go behind your back and give you the most expensive services. The services would mess up all the time. I would have to call At&t Support every month or have someone out to fix it. If you look at the equipment wrong it'll break. The people who work there do not take notes or perform their job properly. You have to constantly repeat all the problems you've ever had with At&t when you call because they won't take notes. This is a shady scamming company and I would NEVER refer them to someone else.