FaucetStop

Trusted Reviews

★★★☆☆
3 5 1
ordered parts July 10, 2015,received an email July 16th saying my order shipped. The next day got this email to review a product that has not been delivered yet. Today is July 18th , still haven't received order. How slow is that boat from China? Is it under oars and not sails? Will let you know more when I actually receive the parts.....

★★★★☆
4 5 1
Horrible company!!! Do not order from them! They lie and blame it on the manufacturer, and have absolutely no customer service and don't really care! Please do not give them the business.

★☆☆☆☆
1 5 1
Faucet was beautiful. However, the stem was too short to connect to the water supply. Kingston Brass knows. Sold through FaucetStop. I have a RMA number but no label, no instructions, who pays?? RMA email was of little value in understanding what needs to be done. I have 3 cm granite countertops with undermount sink so stems are too short. Guess Kingston Brass does ot want people with granite as customers. Unbelievable! The hastle is ongoing. No reaturn instructions, mailing label etc etc

★★★☆☆
3 5 1
i specifically called to verify an in stock item and shipping arrival time, agreed to pay more for the item compared to other sites and in shipping only to see it arrive a day later than agreed upon. However they did overnight it to help make up for the lost day, hence my mixed feelings.

★☆☆☆☆
1 5 1
We ordered a faucet part on july 11 and received confirmation of our order. We've had no communication since and no faucet part by july 22. The confirmation email says if any problems to call customer service but no number is given. I was able to independently find a number for customer service, called it at 7pm EST Wednesday, and was informed that it was after business hours because they are open from 9am to 9pm EST (?) Monday through Thursday.

★★★☆☆
3 5 1
When, months after being ordered locally, the faucet set I wanted went backordered for 2-3 months, I found it on faucetstop.com and called to verify that it was actually in stock. Joey went the extra mile to put the handles I wanted on the last set they had. It shipped to me when he said it would and was delivered on schedule in good condition.

★☆☆☆☆
1 5 1
This company is a front for a bunch of crooks. I ordered a shower head and a kitchen faucet from them and two weeks and a bunch of phone calls later, I received the shower head. I received TWO faucets by mistake and decided to return both since it wasn't the right size. A month later and I still haven't received my refund. They are rude and they are obviously out to make money by any means possible. AVOID THEM

★☆☆☆☆
1 5 1
I ordered (order number FS36779) Danze Single Handle Kitchen Faucet. I refused the product ,which they received back on 07/01/2015. Federal AB1953 and later NSF/ANSI Standard 61, Annex G Laws prohibits the sale of this product. After numerous calls I can't get my money back.

★☆☆☆☆
1 5 1
I bought a toilet from Faucet Stop. They explained the cost. $ 506.60 out of which $ 125 is the shipping. I received the receipt for this twice but the credit card charge is $ 631.60. I contacted customer service multiple times but they refused to refund or even explain the extra charge. Really poor business practice. In the meanwhile I received the product but still no refund.

★☆☆☆☆
1 5 1
Poor communications, advertised items as being in stock were not, and rude customer service.

★★★☆☆
3 5 1
Thanks to JOE I got a really good deal on a hydro systems tub. very pleased with it.

★☆☆☆☆
1 5 1
The FaucetStop website is not user-friendly at all. It's very difficult to find what you need. I searched for kitchen faucets and toilets. There are VERY few search filters so the user still ends up with pages and pages to click through. I finally gave up on the faucet. There were just way too many.

★★★☆☆
3 5 1
Phoned in order to verify item in stock. Ordered on June 24. Received on July 6th. Called twice to get shipping info. Competitors ship within 24 hrs when item in stock.

★★☆☆☆
2 5 1
I ordered two toilets online on a Thursday. On Friday I received and email asking me to call in to confirm my order. Annoying - I hate having to call. I called and the person did not pickup and their voicemail box was full. I called again and spoke to the operator they accidentally hung up on me. I called again and the operator connected me to someone else, I left a message and never received a call back. On Tuesday I called again and finally got someone on the phone - he was nice. However he said that their website made a mistake and they needed to charge me $100 more in shipping. Annoying. Order did not ship until Thursday, a full week after I placed my order online. If you need anything quickly or without hassle I recommend you avoid FaucetStop.com

★★★★★
5 5 1
One of the most knowledgeable web sites in the plumbing field! they really know the difference between toilets!

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Recent Reviews

★☆☆☆☆
1 5 1
I ordered (order number FS36779) Danze Single Handle Kitchen Faucet. I refused the product ,which they received back on 07/01/2015. Federal AB1953 and later NSF/ANSI Standard 61, Annex G Laws prohibits the sale of this product. After numerous calls I can't get my money back.

★☆☆☆☆
1 5 1
I bought a toilet from Faucet Stop. They explained the cost. $ 506.60 out of which $ 125 is the shipping. I received the receipt for this twice but the credit card charge is $ 631.60. I contacted customer service multiple times but they refused to refund or even explain the extra charge. Really poor business practice. In the meanwhile I received the product but still no refund.

★☆☆☆☆
1 5 1
Faucet was beautiful. However, the stem was too short to connect to the water supply. Kingston Brass knows. Sold through FaucetStop. I have a RMA number but no label, no instructions, who pays?? RMA email was of little value in understanding what needs to be done. I have 3 cm granite countertops with undermount sink so stems are too short. Guess Kingston Brass does ot want people with granite as customers. Unbelievable! The hastle is ongoing. No reaturn instructions, mailing label etc etc