T-Mobile

Trusted Reviews

★☆☆☆☆
1 5 1
I really love there products. so inventive. always fresh new ideas. I have various T-Mobile phones.

★☆☆☆☆
1 5 1
The best phone company I've ever worked with. Always great service whenever I've needed to talk to someone. Never had any issues at all.

★☆☆☆☆
1 5 1
"So I recently switched from Verizon (who regardless of what people say have excellent customer service) to T-Mobile and let me just say that since I've been with them I've had nothing but horrible customer service. It took me 5 tries to switch to T-Mobile. I talked to three different people who told me I needed an activation code for my SIM card (which I didn't) and then told me because I didn't have one I'd have to purchase a new one, even though the one I got with my phone was a brand new sim card. This made me mad because here I am trying to switch to you and I'm being treated like crap. You can't port your old number regardless of what they say because they'll tell you you need more than you actually do so they bully you into getting a new number. Which fine I got a new number and activated my service no big deal. Then I see all over the website and multiple articles as well that T-mobile is now offering free music streaming that won't count against your data. Oh wait but this is actually false because there's only ONE plan that offers this but they don't bother to tell you this anywhere and when you call them out on it rather than being understanding and sympathetic they want to sit there and have a full on argument with you and come up with multiple excuses as to why you're wrong and they're right. Not to mention they told me that because I had a no credit plan that I don't get free streaming music. But on the website under the no credit plan it clearly states that you do qualify for Music Freedom (which is what they're calling this so called free streaming). Perfect customer service in my opinion. There's even an article on cnn.com from the CEO that music streaming is now free and nowhere does it specify that only certain plans are free. One their website under EVERY plan and EVERY data package there's a little bullet that clearly states that music streaming is free for certain apps including Pandora and Spotify. I am so extremely disappointed with T-Mobile. I've also attached supporting articles. http://time.com/2901142/t-mobile-unlimited-music-net-neutrality/ http://money.cnn.com/2014/06/18/technology/tmobile-music-phone/ http://www.theverge.com/2014/6/18/5822996/t-mobile-music-freedom-net-neutrality http://gizmodo.com/t-mobile-will-let-you-stream-music-for-free-1592976906 http://techcrunch.com/2014/06/18/t-mobile-stops-counting-data-used-with-spotify-pandora-itunes-radio-and-certain-other-music-services/ http://www.nytimes.com/2014/06/19/technology/t-mobile-offers-iphone-tests-and-unlimited-music-streaming.html?_r=0 http://www.androidcentral.com/t-mobile-adds-six-streaming-services-music-freedom-google-play-music-support-coming-later-year http://www.engadget.com/2014/06/18/t-mobile-uncarrier-6/

★★☆☆☆
2 5 1
Mostly I like from Tmobile the phone I got when starting my contract,super deal.

★☆☆☆☆
1 5 1
I was going on trip to Philly from NYC. The device had steady connection all the way down the NJ Turnpike. Facebook/Google Maps/Amazon pages were opening good. Battery life is about 3.5 hours and it does give some heat, but not scorching. I could keep it in shirt pocket.

★☆☆☆☆
1 5 1
I had a very bad experience with this mobile dealer. I have ordered Samsung s dous from them but the phone I have received got software complaint within 1 week. It is low quality, looks like second hand. One of my friend ordered same mobile from other site and it is with good quality. Price range is also same. I have returned the same to them by asking this, first time they didn’t respond properly but later they asked me to return.

★★★☆☆
3 5 1
they try to add hidden fees on your bill and the call center has terrible customer service. i was told id be given my money back by an associate but it would take a week then that never happened so i called back and was told they had no knowledge of that call or agreement but they would send me a gift card for the inconvenience then i never received that gift card so i called and they also had no record of that or that agreement. all of it was just a waste of my time.

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Recent Reviews

★☆☆☆☆
1 5 1
The best phone company I've ever worked with. Always great service whenever I've needed to talk to someone. Never had any issues at all.

★★★☆☆
3 5 1
they try to add hidden fees on your bill and the call center has terrible customer service. i was told id be given my money back by an associate but it would take a week then that never happened so i called back and was told they had no knowledge of that call or agreement but they would send me a gift card for the inconvenience then i never received that gift card so i called and they also had no record of that or that agreement. all of it was just a waste of my time.

★☆☆☆☆
1 5 1
I had a very bad experience with this mobile dealer. I have ordered Samsung s dous from them but the phone I have received got software complaint within 1 week. It is low quality, looks like second hand. One of my friend ordered same mobile from other site and it is with good quality. Price range is also same. I have returned the same to them by asking this, first time they didn’t respond properly but later they asked me to return.